Sales and Operations Manager

2 weeks ago

Cheadle, Staffordshire, United Kingdom Charlotte Tilbury Full time

About Charlotte Tilbury Beauty

We are a global beauty company that has revolutionised the industry by de-coding makeup applications for everyone, everywhere. Our easy-to-use, easy-to-choose, easy-to-gift range has broken records across countries, channels, and categories.

As a global business, we deliver market-leading growth, innovative retail and product launches fuelled by industry-leading tech. Our internal culture is built on embracing challenges, disruptive thinking, winning together, and sharing the magic.

About Your Role

You will lead and engage your team with our unique vision, demonstrating the ability to recruit and train top talent for expert artistry and sales success. You will be a dynamic and inspirational leader, guiding and supporting your team to achieve all sales and operational targets.

You will create and drive magical customer experiences by building genuine emotional connections. You will think limitlessly, daring to dream and do it.

Key Responsibilities

  • Deliver weekly and monthly productivity reporting to the Field Sales Manager
  • Drive sales success through motivation of the team to hit daily and monthly KPI targets
  • Lead a high-performing team through daily briefs, performance 121 meetings, and general line management
  • Manage monthly rota scheduling, payroll budgeting, and forecasting
  • Work with host store partners and senior stakeholders to ensure brand compliance
  • Monitor stock levels and provide proactive counsel to the Field Sales Manager
  • Develop people planning, talent management, and succession planning strategies
  • Act with integrity when dealing with complex people matters
  • Own the end-to-end recruitment process and provide a magical candidate experience
  • Identify training needs and provide feedback on advancement opportunities
  • Drive business KPI performance to achieve market-leading results
  • Ensure the best customer experience is delivered, embedding the magic service methodology
  • Own counter metrics and unlock steps to manage future risks and opportunities
  • Think limitlessly with a plan for the calendar year, considering New Product Launches and market impacts
  • Propose plans, events, and other limitless activity to unlock commercial success
  • Adhere to health and safety guidance and execute flawless grooming standards
  • Naturally creative, seeking innovative ways to overperform and deliver
  • Assertive with energy and drive to succeed
  • Strong emotional intelligence and engaging personable skills
  • Ability to build and maintain strong relationships with your team and stakeholders
  • Acts with integrity and takes ownership

Why Join Us?

  • We offer a structured induction programme, Charlotte's Magic Academy, which trains on all aspects of the role
  • Structured career development, with industry experts supporting and working with you to explore your learning potential and career goals
  • Exclusive launches of our incredible products, with a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy
  • Access to Tilbury Treats, our rewards platform, allowing you to save money and gain discounts on various items
  • Other fabulous benefits, such as life assurance, birthdays off work, team sales incentives, and more

We celebrate and support diversity, encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our global workforce. By doing so, we better serve our communities, customers, employees, and candidates.

  • Retail Operations Manager

    1 week ago

    Cheadle, Staffordshire, United Kingdom Jo Malone London Full time

    Boutique Manager OpportunityWe are seeking a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic...

  • Retail Operations Manager

    1 week ago

    Cheadle, Staffordshire, United Kingdom Jo Malone London Full time

    Boutique Manager OpportunityWe are seeking a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic...

  • Intermediary Operations Manager

    3 days ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting our intermediary partners and ensuring that they receive exceptional service.Key Responsibilities:Lead an inbound telephony team to provide accurate...

  • Intermediary Operations Manager

    3 days ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting our intermediary partners and ensuring that they receive exceptional service.Key Responsibilities:Lead an inbound telephony team to provide accurate...

  • Business Centre Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

    Job Title: Business Centre Operations ManagerJob Summary:We are seeking an experienced Business Centre Operations Manager to join our team at The Recruitment Co. As a key member of our operations team, you will be responsible for the day-to-day management of our business centre, ensuring that all aspects of the centre's operations are running smoothly and...

  • Business Centre Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

    Job Description**Job Title:** Business Centre Operations Manager - Commercial Operations Management**About the Role:**We are seeking a highly skilled and experienced Business Centre Operations Manager to join our team at The Recruitment Co. as a Commercial Operations Manager. As a key member of our team, you will be responsible for managing the day-to-day...

  • Business Centre Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

    Job Description**Job Title:** Business Centre Operations Manager - Commercial Operations Management**About the Role:**We are seeking a highly skilled and experienced Business Centre Operations Manager to join our team at The Recruitment Co. as a Commercial Operations Manager. As a key member of our team, you will be responsible for managing the day-to-day...

  • Operations Manager

    1 week ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting our service team to deliver exceptional service to our broker partners.Key Responsibilities:Lead an inbound telephony team to ensure that team...

  • Operations Manager

    1 week ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job Title: Intermediary Operations ManagerWe are seeking an experienced Intermediary Operations Manager to join our team at Together. As an Intermediary Operations Manager, you will play a key role in supporting our service team to deliver exceptional service to our broker partners.Key Responsibilities:Lead an inbound telephony team to ensure that team...

  • Credit Controller

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a reputable recruitment agency within the sales sector, boasting a sizeable workforce dedicated to providing top-notch services. They are known for their commitment to the well-being of their employees and the communities they serve.Job SummaryWe are seeking a skilled Credit Controller to join our team. As a Credit...

  • Credit Controller

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a reputable recruitment agency within the sales sector, boasting a sizeable workforce dedicated to providing top-notch services. They are known for their commitment to the well-being of their employees and the communities they serve.Job SummaryWe are seeking a skilled Credit Controller to join our team. As a Credit...

  • Business Centre Operations Manager

    1 month ago

    Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

    Position: Business Centre Operations Manager - Facilities Oversight Salary: Up to £29,500 per annum (Dependent on Experience) Location: Flexible travel required across the North West Hours: Monday to Friday, 9am - 5pm Employment Type: PermanentKey Responsibilities:Commercial Responsibilities:Conduct customer tours of the facilities.Participate actively in...

  • Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job DescriptionAs an Intermediary Operations Manager at Together, you will play a crucial role in supporting, coaching, and training a service team to deliver exceptional service to our intermediary partners. Your primary focus will be on ensuring that all team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.You will be...

  • Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Job DescriptionAs an Intermediary Operations Manager at Together, you will play a crucial role in supporting, coaching, and training a service team to deliver exceptional service to our intermediary partners. Your primary focus will be on ensuring that all team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.You will be...

  • Concession Operations Manager

    1 month ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    Why consider a career with Reiss? Renowned for our commitment to sustainability, quality, and timeless style, Reiss has established itself as a prominent luxury brand with a global presence. With over 230 locations worldwide, including standalone stores, concessions, and franchise operations, we continue to thrive in the retail landscape. At Reiss, our...

  • Collections Specialist

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a leading recruitment agency in the sales industry, specializing in placing top talent in various roles across the country. We are committed to providing exceptional service to our clients and candidates, while maintaining a strong reputation for integrity and professionalism.Job SummaryWe are seeking a highly skilled...

  • Collections Specialist

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a leading recruitment agency in the sales industry, specializing in placing top talent in various roles across the country. We are committed to providing exceptional service to our clients and candidates, while maintaining a strong reputation for integrity and professionalism.Job SummaryWe are seeking a highly skilled...

  • Sales Associate

    22 hours ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About ReissWe're a leading luxury brand with a passion for premium products and exceptional customer service. Our continued success is built on our commitment to quality, sustainability, and timeless elegance.The RoleWe're seeking a Sales Associate to join our John Lewis Concession team on a permanent, part-time basis. As a Sales Associate, you'll be...

  • Sales Associate

    19 hours ago

    Cheadle, Staffordshire, United Kingdom REISS Full time

    About ReissWe're a leading luxury brand with a passion for premium products and exceptional customer service. Our continued success is built on our commitment to quality, sustainability, and timeless elegance.The RoleWe're seeking a Sales Associate to join our John Lewis Concession team on a permanent, part-time basis. As a Sales Associate, you'll be...

  • Business Centre Operations Manager

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

    **Job Title:** Business Centre Manager - Facilities Management**About the Role:**The Recruitment Co. is seeking a highly skilled Business Centre Manager to join our team. As a Business Centre Manager, you will be responsible for managing the day-to-day operations of our commercial centre, ensuring that all facilities are maintained to the highest...