Service Manager Operations Fire and Security

4 weeks ago

Mold, Flintshire, United Kingdom BluetownOnline Ltd Full time
Job Title:

Engineer Service Manager

Location: Mold, Flintshire

Salary: Up to £50,000 depending on experience

Job Type: Permanent, Full Time

The Company:

This company is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.

Job Description:

As the Engineer Service Manager, you will be responsible for leading, managing and motivating a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:

  • Developing strong relationships with customers, focusing on customer service, retention and growth
  • Managing, motivating and supporting field engineers directly
  • Distribution and allocation of work, ensuring completion within agreed timescales
  • Monitoring and reporting weekly on key deliverables and KPIs in line with our NSI and BAFE accreditations and business targets
  • Resolving all customer queries promptly, ensuring delivery of the highest standards of service
  • Monitoring materials and equipment, ensuring stock levels are correct
  • Managing fleet ensuring adherence to standards and maintenance schedule
  • Liaising with suppliers to ensure best price practice and stock availability
Person Specification:

Proven experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry

Highly driven and motivated and the ability to multitask daily

Attention to detail is a key part element of this role

People management and motivation of the lone working engineers

Strong commercial acumen

Clear, effective and influential communication skills at all levels

Must be IT literate with knowledge of Microsoft and experience of using CRM systems

Must have a Full UK driving licence

The Benefits:

Salary up to Up to £50,000 depending on experience

25 days annual leave plus Bank Holidays

Additional day off for your birthday

Continuous ongoing training opportunities

Private medical insurance

Opportunities to progress within the organisation

Company pension

Laptop, mobile phone, and uniform

Regular team building days/nights out

Quarterly recognition awards for outstanding performance

Christmas Bonus

Office based in Mold, North Wales

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Operations Manager, Head of Operations, Operations Coordinator, Operational Manager, will also be considered for this role.

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