Sales Portfolio Manager

1 week ago

Syston, Leicestershire, United Kingdom Heidelberg Materials AG Full time

Purpose of Role

As a Sales Portfolio Manager at Heidelberg Materials AG, you will be responsible for managing a portfolio of customers across a defined geographical region. Your primary goal will be to grow the business through proactive outbound calls to prospective customers, while maintaining a seamless commercial approach with our DSMs. You will be responsible for pricing specific customers within the area, ensuring that our commercial functions are well-managed, and delivering an excellent customer experience.

Key Responsibilities

  • Generate new business through structured, proactive outbound calls and planned follow-up.
  • Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
  • Identify and develop relationships with key prospects and decision makers of existing customers, effectively communicating our value, unique selling proposition, and differentiators.
  • Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
  • Work with DSM to conduct market analysis, including assessments of demand, customer segmentation, and location and capability of competitors.
  • Identify opportunities to add value and contribute to the success of the customer's business.
  • Price cash sale enquiries in line with cash sale pricing policy.

Sales Administration

  • Efficiently handle all customer written and verbal enquiries in a timely manner.
  • Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
  • Navigate systems efficiently and accurately, keeping the customer informed at all times.
  • Ask relevant questions and communicate in an empathic, confident, and assertive manner.
  • Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detrimental to the Hanson business.
  • Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email.
  • Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent.
  • Take payment for cash sale jobs.
  • Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives.
  • Develop knowledge of other roles within the team and be able to provide cover as far as possible.

Order Management

  • Understand the basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role.
  • Be able to create, alter, and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name, and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required.
  • Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Hanson's transport management system.

General

  • Develop product knowledge for all Hanson products.
  • Develop knowledge of the concrete industry, customers, and markets.
  • Link with the area teams and relevant external departments to ensure a high level of customer service is maintained.
  • Maintain good working relationships, including a courteous and prompt response to customers, colleagues, drivers, plant staff, and transport personnel.

Key Targets

  • Volume and margin for allocated plants.
  • Increase in customer numbers.
  • Increase percentage of VAPs.
  • Cash sale volume and margin.
  • Minimise queries.
  • Quote numbers.
  • Quote turnaround time.

Requirements

  • Minimum of a Grade C at GCSE in Maths and English.
  • Good communication skills with the ability to negotiate at all levels.
  • Working understanding of standard Microsoft software packages.
  • Will also ideally have experience of working within a large company environment and achieving targets.

What's on Offer

Salary: £27,000

Location: Syston

Contract: Full Time


* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
* Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

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