Temporary Ombudsman Role

1 week ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full time
Job Description: As a Complaints Officer at Pertemps, you will be working closely with our client in the education sector to ensure effective complaint management. Your key responsibilities will include responding to complaints, directing them to the appropriate department, maintaining accurate records, and communicating with visitors, students, and staff. Additionally, you will analyse and identify trends in complaints, and efficiently manage multiple complaints and tasks.

We are looking for a candidate with proven experience in handling complaints, a background in conflict resolution, and experience within the higher education sector. Strong organisational skills and the ability to manage sensitive situations with empathy are also essential. The estimated annual salary for this position is £32,500-£35,000, based on an hourly rate. If you are interested in this opportunity, please refer to the job specification below.
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