Site Operations Manager

1 month ago


Cheltenham, Gloucestershire, United Kingdom Wickes Full time
Job Description

We are seeking a highly skilled Site Operations Manager to lead our installation service. As a key member of our team, you will be responsible for delivering market-leading service to our customers.

Your primary focus will be on leading a team of installers, building relationships with key support networks, recruiting and managing installation businesses, and implementing continuous improvement cultures.

  • Lead a team of installers to deliver exceptional customer experiences.
  • Develop strong working relationships with key stakeholders across the business.
  • Recruit, retain, utilise, and lead a network of installation businesses within the region.
  • Maintain high installation standards through monitoring and risk management methodology.
  • Ensure compliance with Health and Safety, legislative, and business requirements among installation businesses.
  • Drive a culture of continuous improvement within existing Installation Service levels.
  • Promote high levels of Customer Service.
  • Support remedial cost control initiatives.
  • Provide assistance to Store Network, National Customer Service Centre, customers, and installers.
  • Enhance installation performance through collaboration with Store Management and Design Consultant teams.

A competitive salary of £45,000 - £60,000 per annum is offered, along with benefits including up to 35 days annual leave, contributory pension scheme, and a unique company culture that supports customers, the planet, and people.



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