Continuous Improvement Specialist

4 days ago


Birmingham, Birmingham, United Kingdom British Heart Foundation Full time
About the Opportunity

We are looking for a dynamic Continuous Improvement Specialist - Tech to join our team at the British Heart Foundation.

This is a 6-month fixed-term contract opportunity with an estimated salary of £40,000 - £45,000 per annum.

In this role, you will be responsible for improving contact centre processes through technology, maintaining Freshdesk systems, and collaborating with stakeholders to drive continuous improvement.

Requirements:

  • Outstanding IT knowledge, including Windows, MS Office (especially Excel and PowerPoint), and database systems like CRM.
  • Experience with Helpdesk ticketing systems, with Freshdesk being highly desirable.
  • Strong analytical skills and a proven track record of delivering projects and driving improvements.

What You Will Gain:

  • A unique opportunity to work with a leading charity, making a difference in people's lives.
  • The chance to develop your skills and expertise in a dynamic and supportive environment.
  • A competitive salary and benefits package.


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