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Solution Architect

2 months ago

Bristol, Bristol, United Kingdom Comply365 Full time
About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.


Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership.


Role Summary

The Solution Consultant is a key first step in building a function and also enabling the scaling of the company, therefore as the first role of this type there is a breadth of experience and responsibilities involved. The Solution Consultant role is a technical consultant with the ability to develop, position and demonstrate solutions that deliver value against customer needs during the sales cycle and customer engagement, enabling the efficient and effective closure of sales engagements and retention of current clients.


Main Responsibilities

Customer Engagement:

  • Build strong relationships with customers to gain a deep understanding of their goals, challenges, and requirements by proactively supporting throughout the user journey and engaging them with our solutions/products.
  • Ensure optimisation of customer products and services.
  • Provide ongoing support and consultation to customers throughout the lifecycle of their engagement.
  • Work closely with Account Management / Customer Success to ensure client satisfaction and retention by promoting value through customer experience.
  • Proactively address any issues or concerns to ensure a positive customer experience.

Technical Expertise:

  • Become an expert in our solution(s) as well as in our domain of applicability. Maintain a comprehensive understanding of our products, including their functionalities, technical specifications, and limitations.
  • Develop and maintain demonstration environments.
  • Stay current on competitive analysis, market differentiation industry trends and emerging technologies.
  • Conduct proof of concept (POC) implementations to showcase the feasibility and effectiveness of our solutions addressing customer requirements.

Pre-Sales Support:

  • Conduct product demonstrations and technical presentations to showcase the features and benefits of our solutions.
  • Collaborate with the commercial team (sales and account management) to develop tailored solutions and positionings that address customer and prospects needs.
  • Assist in preparing proposals, technical documentation, and responses to RFIs/RFPs.
  • Develop sales supporting tools as necessary (solution mapping, gap analysis, diagrams, etc) and assist in preparation of sales and customer presentations.
  • Support marketing events including executive briefings, conferences, user groups, and trade shows.

Solution Design and Consultation:

  • Work closely with customers and prospects to analyse their business needs, technical requirements, challenges, and identify opportunities where our solutions can add value. Lead solutioning workshops.
  • Design and architect solutions that meet customer requirements, considering integration, scalability, and compatibility.
  • Create compelling presentations and demonstrations to showcase the value proposition of the proposed solutions.
  • Conduct technical deep dives and whiteboard sessions with customers to explain the technical aspects of our products.
Key Skills and Qualifications:
  • Technical sales, pre-sales solution consulting or Solution Consultant experience in a B2B SaaS environment.
  • Strong knowledge of software or technology products, preferably in Aviation/Defence domain.
  • Experience of working collaboratively with product management, product marketing, sales, customer success and professional services.
  • Excellent verbal and presentation skills to present complex technical information in a clear and concise manner to a variety of audiences.
  • Ability to think commercially and solution with clients to achieve a win/win outcome.
  • Can explain product features and benefits, as well as technical specifications to technical and non-technical audiences. Knows the strengths and weaknesses of competitors' products.
  • Ability to develop and maintain strong rapport with clients and cross functional teams.
  • Must be fluent in English to a very high standard and possess strong communication skills.
  • Experience in the Aviation/Defence industry is beneficial.
  • Experience with technical Safety, Risk Management or Audit Management systems is beneficial.
  • International travel is required.
Why You Should Come Aboard:

We have a range of benefits including considerations for healthcare, private medical insurance, 27 days holiday, increasing to 30 days, with option to buy/sell up to 3 days, work life balance, help with cost of living through vouchers and reductions in leisure, retail and travel. For more information on our full range of benefits, please visit our website.


If this is of interest to you, please apply and let's talk