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Automotive Technical Helpdesk Specialist
1 month ago
Job Summary
We are seeking an experienced Vehicle Technician to join our team as a Vehicle Technical Advisor. This is a fantastic opportunity for an automotive technical professional who has a passion for cars.
About the Role
The Vehicle Technical Advisor will be responsible for accepting incoming enquiries from Authorised Repairers and other customers, recording data into a computer system, and providing vehicle and concern details as required.
Key Responsibilities
- Accept incoming enquiries and respond to customer queries
- Record data into a computer system and provide vehicle and concern details as required
- Liaise with Dealer, Team Leader, and Project Management on Vehicle Case Histories, trends, and analysis
- Maintain an acceptable level of quality and response rate
About You
We are looking for an experienced automotive technical professional who has a passion for cars. You will have excellent customer service skills, be confident in technical concern resolution, and have an adaptable and flexible approach to work.
What We Offer
- Up to £38,000 per year
- 25 days annual leave per year + bank holidays
- Cash back health care scheme
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
- Potential to progress within the company with global opportunities
Working Pattern and Location
- 40 hours per week
- Permanent
- Monday – Friday
- Based primarily at Ford, Dunton, Laindon, Essex, SS15 6EE
- Hybrid working model of 3 days in the Ford location and 2 days working from home