Call Centre Team Lead

2 weeks ago


Liverpool, Liverpool, United Kingdom Aspire Recruitment Full time

Job Overview:

We are seeking an experienced Call Centre Team Lead to join our team at Aspire Recruitment in the Liverpool City Centre. The successful candidate will be responsible for managing the daily workloads, productivity, and inboxes of the team while achieving service level standards and optimising staffing levels.

Key Responsibilities:

  • Management of team KPI reporting and key task management.
  • Overseeing team training and staff development, including appraisals and one-to-ones.
  • Previous experience in people management is essential.
  • Good working knowledge of Microsoft systems, particularly Microsoft Excel.

Benefits:

  • A competitive salary of £28,000-£32,000 per annum.
  • A range of benefits, including Christmas closure, birthdays off, and a staff referral bonus.
  • Opportunities for professional growth and development within the company.

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