Optical Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Optical Customer Service Advisor to join our team at Zest Business Group.
Key Responsibilities:
- Provide exceptional customer service and support to our clients, resolving queries and issues in a timely and professional manner.
- Process orders, POS, and credits accurately and efficiently, applying knowledge of products and services.
- Expedite urgent orders and resolve technical issues using our help desk function.
- Liaise with other departments to ensure seamless communication and collaboration.
- Build long-term relationships with our customers and develop rapport through every customer touch point.
Requirements:
- 1+ years of experience in a customer-facing role, preferably in the optical industry.
- Excellent understanding of customer service principles and practices.
- Ability to develop strong relationships with customers and colleagues.
Benefits:
- Competitive base salary of £23,490.
- Monday to Friday, 9am to 5pm working hours.
- 20 days holiday plus bank holidays.
- Opportunity to become part of the Employee Ownership team after 6 months.
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