Technical Support Engineer
18 hours ago
We are seeking an experienced Technical Support Engineer to join our team at our leading repair centre in Europe. As a Technical Support Engineer, you will be responsible for ensuring that all repairs meet the highest standards of quality and efficiency.
About the RoleJob Overview: We are looking for a highly motivated and experienced Technical Support Engineer to provide technical support and maintenance services to our clients.
Key Responsibilities:
- To adhere to targets and quality standards for all repairs.
- To respond to individual customer needs and requirements.
- To keep up-to-date with regular training and standards.
- To ascertain warranty status to eliminate damaged products.
- To understand repair timeframes and cut-off dates for each model.
- To repair to manufacturer guidelines.
- To be adaptable and work on a range of products.
- To ensure positive communication with customers to meet their needs.
Requirements:
- The ability to work well individually and as part of a team.
- To meet set KPI's for best standards and productivity.
- To deliver world-class customer service through customer repairs.
- To minimize Turn-Around Time, PPJ, and Repeats for fast and reliable service.
- To work within a team to improve Dixons Carphone NPS.
- To maximize repair efficiency to control repair costs.
Benefits and Salary:
- This role offers a competitive salary of £29,472 - £35,344 per year (based on 40 hours/week and 52 weeks/year).
- Subsidized canteen available.
- Temp to Perm opportunities after 12 weeks.
- Weekly pay every Friday.
- Ongoing work.
- Free parking.
- 30 holidays per year (including bank holidays).
- Pension scheme.
- Employed status.
- Mortgage references.
- Variety of job and talent benefits.
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