Technical Support Engineer

18 hours ago


Newark on Trent, Nottinghamshire, United Kingdom Job&Talent Full time

We are seeking an experienced Technical Support Engineer to join our team at our leading repair centre in Europe. As a Technical Support Engineer, you will be responsible for ensuring that all repairs meet the highest standards of quality and efficiency.

About the Role

Job Overview: We are looking for a highly motivated and experienced Technical Support Engineer to provide technical support and maintenance services to our clients.

Key Responsibilities:

  • To adhere to targets and quality standards for all repairs.
  • To respond to individual customer needs and requirements.
  • To keep up-to-date with regular training and standards.
  • To ascertain warranty status to eliminate damaged products.
  • To understand repair timeframes and cut-off dates for each model.
  • To repair to manufacturer guidelines.
  • To be adaptable and work on a range of products.
  • To ensure positive communication with customers to meet their needs.

Requirements:

  • The ability to work well individually and as part of a team.
  • To meet set KPI's for best standards and productivity.
  • To deliver world-class customer service through customer repairs.
  • To minimize Turn-Around Time, PPJ, and Repeats for fast and reliable service.
  • To work within a team to improve Dixons Carphone NPS.
  • To maximize repair efficiency to control repair costs.

Benefits and Salary:

  • This role offers a competitive salary of £29,472 - £35,344 per year (based on 40 hours/week and 52 weeks/year).
  • Subsidized canteen available.
  • Temp to Perm opportunities after 12 weeks.
  • Weekly pay every Friday.
  • Ongoing work.
  • Free parking.
  • 30 holidays per year (including bank holidays).
  • Pension scheme.
  • Employed status.
  • Mortgage references.
  • Variety of job and talent benefits.


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