Remediation Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom Nucleus Financial Full time
About the Role

We're seeking a skilled Remediation Analyst to join our team at Nucleus Financial. As a Remediation Analyst, you'll play a critical role in resolving issues and achieving great customer outcomes.

Your primary responsibility will be to investigate issues, identify their impact, and determine the necessary calculation approach to assess the impact on each customer. You'll also specify and find the required data, perform calculations, and identify improvements to prevent recurring errors.

Key Responsibilities
  • Investigate issues to establish what went wrong
  • Identify the impact of the issue and determine the necessary calculation approach
  • Specify and find the required data to perform calculations
  • Perform calculations using available tools
  • Identify improvements to prevent recurring errors
About You

We're looking for a detail-oriented and analytical individual with excellent communication skills. You'll need to be able to explain complex issues to customers and provide evidence to support your findings.

Previous experience in the financial services industry, particularly in trading and investments, is desirable. You should have excellent Excel skills, including vlookups, pivot tables, and formulas. Strong attention to detail and the ability to work collaboratively with different areas of the business are essential.

About Nucleus Financial

Nucleus Financial is committed to helping make retirement more rewarding. Our purpose is to build the best retirement-focused platform in the UK, and we're passionate about delivering exceptional customer service.

We believe in a culture of inclusion and diversity, and we're committed to creating a workplace where everyone feels valued and respected. We offer a generous blend of benefits, including pension, bonus, enhanced parental leave, and flexible working options.



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