Technical Operations Director
4 days ago
Role Overview
">We are seeking a Technical Operations Director to lead our Problem Management and Continuous Improvement initiatives.
">- The successful candidate will have experience in establishing, developing and managing operations functions accountable for delivering business outcomes, performance targets and industry benchmarks.
- Detailed knowledge of ITIL best practice for Problem Management and Continuous Improvement is essential.
- Experience of managing remotely located, cross-functional teams and leading high-performance teams is desirable.
About the Role
">This role involves working collaboratively with suppliers to implement improvement initiatives, actively contributing to Problem Management and CI by identifying new problem investigations and CI initiatives.
">- Maintain information about Known Errors and Workarounds and review workarounds to confirm they are not causing issues / disruption.
- Manage and maintain information about problems requiring customer involvement and ensure that good quality inputs are received into problem management.
What We Are Looking For
">We are looking for a strong leader with:
">- Proven track record of bringing industry best practice into an organisation and using this to drive continuous improvement.
- Detailed understanding of ITIL best practice for Problem Management and Continuous Improvement.
- Experience of managing contractors and suppliers.
Benefits
">We offer a competitive salary of £85,000 - £105,000 per annum, flexible working arrangements and opportunities for career growth and development.
">MBNL Values
">We value diversity, equality and inclusion and strive to create an environment where everyone can flourish.
">We are proud recipients of the Armed Forces Covenant Gold Award and Disability Confident accredited.
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