Technical Operations Director

4 days ago


Reading, Reading, United Kingdom Project People Full time

Role Overview

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We are seeking a Technical Operations Director to lead our Problem Management and Continuous Improvement initiatives.

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  • The successful candidate will have experience in establishing, developing and managing operations functions accountable for delivering business outcomes, performance targets and industry benchmarks.
  • Detailed knowledge of ITIL best practice for Problem Management and Continuous Improvement is essential.
  • Experience of managing remotely located, cross-functional teams and leading high-performance teams is desirable.

About the Role

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This role involves working collaboratively with suppliers to implement improvement initiatives, actively contributing to Problem Management and CI by identifying new problem investigations and CI initiatives.

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  • Maintain information about Known Errors and Workarounds and review workarounds to confirm they are not causing issues / disruption.
  • Manage and maintain information about problems requiring customer involvement and ensure that good quality inputs are received into problem management.

What We Are Looking For

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We are looking for a strong leader with:

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  • Proven track record of bringing industry best practice into an organisation and using this to drive continuous improvement.
  • Detailed understanding of ITIL best practice for Problem Management and Continuous Improvement.
  • Experience of managing contractors and suppliers.

Benefits

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We offer a competitive salary of £85,000 - £105,000 per annum, flexible working arrangements and opportunities for career growth and development.

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MBNL Values

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We value diversity, equality and inclusion and strive to create an environment where everyone can flourish.

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We are proud recipients of the Armed Forces Covenant Gold Award and Disability Confident accredited.



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