Business Operations Associate

2 days ago


Liverpool, Liverpool, United Kingdom Bush & Co Full time

Key Responsibilities

The successful candidate will play a key role in supporting the business by providing administrative assistance and clerical tasks to the Instructions team and wider business.

Key Tasks

  • Meet and greet visitors, acting as a point of contact and providing a professional welcome.
  • Answer telephone calls in a timely and professional manner, transferring calls to relevant team members and taking messages.
  • Receive and distribute post, including scanning and franking outgoing mail.
  • Manage outgoing post, including printing and franking of parcels and special delivery mail.
  • Issue customer satisfaction surveys and assist with enquiry and report chasers when required.
  • Support the Business System and Performance Manager with tasks including IT equipment maintenance, ordering stationery and maintaining the Text Anywhere System.

Instructions Team Support

  • Assist with downloading medical documentation to case files.
  • Ensure accurate and timely acknowledgement of documentation received.
  • Respond to trial availability requests and create appointment letters.
  • Ensure records are saved to the database in line with procedures and data records are input accurately and kept up to date.

Requirements

  • Excellent communication skills and an ability to multi-task and work to tight deadlines.
  • Superb attention to detail and a reliable, hardworking and conscientious approach.
  • Excellent knowledge of Microsoft Office applications and a willingness to develop new skills.

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