Business Operations Associate
4 weeks ago
Key Responsibilities
The successful candidate will play a key role in supporting the business by providing administrative assistance and clerical tasks to the Instructions team and wider business.
Key Tasks
- Meet and greet visitors, acting as a point of contact and providing a professional welcome.
- Answer telephone calls in a timely and professional manner, transferring calls to relevant team members and taking messages.
- Receive and distribute post, including scanning and franking outgoing mail.
- Manage outgoing post, including printing and franking of parcels and special delivery mail.
- Issue customer satisfaction surveys and assist with enquiry and report chasers when required.
- Support the Business System and Performance Manager with tasks including IT equipment maintenance, ordering stationery and maintaining the Text Anywhere System.
Instructions Team Support
- Assist with downloading medical documentation to case files.
- Ensure accurate and timely acknowledgement of documentation received.
- Respond to trial availability requests and create appointment letters.
- Ensure records are saved to the database in line with procedures and data records are input accurately and kept up to date.
Requirements
- Excellent communication skills and an ability to multi-task and work to tight deadlines.
- Superb attention to detail and a reliable, hardworking and conscientious approach.
- Excellent knowledge of Microsoft Office applications and a willingness to develop new skills.
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