Commercial Client Services Specialist

3 days ago


Maidstone, Kent, United Kingdom CV-Library Full time

A fast-growing and ambitious insurance brokerage seeks a Senior Commercial Account Handler to provide exceptional customer service, support senior executives, and manage complex commercial insurance portfolios.

Role Overview:

Key Responsibilities

  1. Provide comprehensive support to the commercial team
  2. Manage client documentation for renewals and new business
  3. Develop marketing presentations and risk detail compilation
  4. Negotiate with insurers to secure optimal client terms
  5. Handle policy adjustments (vehicle changes, address updates)
  6. Process complex re-broking cases
  7. Manage enterprise case new business and cross-selling
  8. Maintain OpenGI diary management
  9. Process incoming correspondence and enquiries
  10. Enhance client and customer relations

Essential Qualifications:

The ideal candidate will require 5+ years commercial insurance experience, excellent communication skills, strong organisational abilities, meticulous attention to detail, and be proactive and self-motivated. Proficiency in Microsoft Office (Outlook, Excel, Word) is also necessary.

Desirable Skills:

  • Acturis management system knowledge
  • New business or renewal role experience
  • Experience managing high-value cases


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