Insurance Financial Services Specialist
13 hours ago
Commissions Administrator Role
Mortgage Intelligence is a thriving mortgage and insurance network seeking a Commissions Administrator to join our small, friendly team in Bournemouth on a hybrid basis.
Key Responsibilities:
- Calculation and payment of fees in an accurate and timely manner
- Handling broker and lender queries regarding the payment and recovery of fees to our brokers
- Achievement of all set targets (KPI's)
- Team Player
- Calculation of fees when received from the lender
- Efficient and accurate processing of information into our database ensuring all payments are correct and balanced
- Verification of processing accuracy
- Timely processing of payments with deadlines met
- Liaising with lenders and brokers to recover outstanding debts from lenders and providers
- Handling phone calls from brokers and lenders queries for resource purposes
- Taking ownership of problems and resolving while keeping the line manager informed
- Ensuring all procedures and standards are followed ensuring customers are treated fairly at all times
- Carrying out ad hoc tasks as may be delegated to you by your line manager as required by the business
- Must be self-motivated, a good communicator, and think outside the box
- Multi-tasking and organised to meet service standards set by the department
- Responsible for own work and reporting to Supervisor on progress throughout the day
- Aware of and follow the principles of Consumer Duty, acting to deliver good customer outcomes at all times
Person Specification - Commissions Administrator
- A good standard of general education (5 GCSE's grade A-C including English & Maths, or equivalent)
- A minimum of 12 months experience in an administrative role
- Good numeracy & accuracy skills with an attention to detail
- Ability to work as part of a team
- Ability to remain calm whilst working under pressure & meeting deadlines
- Good verbal communication skills with an excellent telephone manner
- Professional approach & positive attitude
- Customer service, Accounts or Financial Services experience
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