Reception Team Assistant

4 days ago


Sutton Coldfield, Birmingham, United Kingdom The Manor Practice Full time
Practice Operations Coordinator
The Manor Practice, a well-established GP practice in Sutton Coldfield, seeks a skilled Reception Team Assistant to join our team. As a key member of the practice team, you will provide essential support to patients, clinical staff, and external agencies, playing a vital role in maintaining the smooth operation of our practice.

Our practice prides itself on its commitment to delivering high-quality patient care, and we are seeking a highly motivated individual who shares our values and commitment to excellence. The successful candidate will have excellent communication skills, strong IT skills, and experience of working in a fast-paced environment. Emis user skills would be desirable.

About the Job
This part-time position requires 16.5 hours of work per week, Monday to Friday, with flexibility to work shifts from 08:00 to 13:00 or 13:30 to 18:30. The ideal candidate will be able to manage multiple tasks, prioritize effectively, and maintain confidentiality when dealing with sensitive patient information.

Key Responsibilities
- Managing and monitoring the practice's appointment system
- Processing personal, telephone, and e-requests for appointments
- Answering incoming phone calls and transferring calls or dealing with caller requests appropriately
- Signposting patients to the correct service

Requirements
- GCSE level or equivalent education
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills and ability to learn new systems quickly
- Ability to work autonomously and as part of a team
- Good interpersonal skills and problem-solving abilities
- High levels of integrity and loyalty

Estimated Salary Range
£23,000 - £26,000 per annum, depending on experience.

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