Financial Operations Manager

2 weeks ago

Dundee, Dundee City, United Kingdom Tesco Full time
About the Role
We are currently recruiting an experienced Finance Manager for our Dundee Customer & Colleague Engagement Centre (CCEC). The successful candidate will be responsible for managing all financial aspects of the CCEC, including budget setting, business case valuations, and day-to-day financial routines.

Key Responsibilities
  1. Develop and lead a high-performing team, providing them with opportunities to excel.
  2. Ensure the CCEC has sufficient budget at the start of the year to service customers and deliver change plans.
  3. Work with all Finance teams that the CCEC handles work for to ensure they have accounted for CCEC costs.
  4. Develop business cases for all new work or trials introduced to the CCEC, ensuring all costs are fully understood.
  5. Submit and approve capital investments with the Capital Approvals Group, documenting benefits and costs.
  6. Adhere to Corporate and Legal Processes, ensuring timely completion.
  7. Track actual spend vs. budget, identifying opportunities to save, potential overspends, and investment requirements.
  8. Contribute to the overall strategy and tactical plans of CCEC operations.
  9. Maintain stakeholder understanding of the CCEC role and contribution to Tesco, facilitating appropriate financial decisions throughout the year.

Key People and Teams
  1. CCEC Leadership Team, Business Partners, and Operations Managers.
  2. UK Central Finance, Commercial, Marketing, and Online Finance Teams.
  3. CCEC Suppliers for payments, such as recruitment agencies.

Accountability
  1. Team of Finance Analysts.
  2. Manage the CCEC budget.

Requirements
  1. Operational skills: attention to detail, understanding of financial processes, ability to engage and influence stakeholders, creative thinking, problem-solving skills, subject matter expertise, and analytical skills.
  2. Experience: ACCA, ICAS, ACMA qualified, budget setting and control, call centre background preferred, process improvement experience, and people management.

What's in it for you
We offer excellent benefits that help make Tesco a great place to work, including an annual bonus scheme, holiday starting at 25 days plus a personal day, retirement savings plan, life assurance, great colleague deals and discounts, and opportunities to get on through ongoing learning opportunities and award-winning training.

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