Hotel Guest Services Manager
14 hours ago
At Pestana Chelsea Bridge Hotel, we strive to provide exceptional guest experiences. We are seeking an Assistant Front Office Manager to support our Front Office Manager in overseeing daily operations, ensuring operational efficiency, and delivering outstanding customer service.
Key Responsibilities:
- Daily Operations: Oversee front desk operations, including check-ins/outs, guest inquiries, reservations, and concierge services.
- Team Supervision: Supervise and train front office staff, ensuring excellent customer service delivery.
- Guest Services: Provide exceptional service to VIP guests and handle guest concerns/complaints promptly and professionally.
- Maintain Service Standards: Ensure adherence to hotel standards and policies in all guest interactions and service delivery.
Salary Range: £38,000 - £48,000 per annum, based on experience.
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