Payroll and Benefits Specialist

1 month ago

Liverpool, Liverpool, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled Payroll and Reconciliation Advisor to join our team at Riverside. As a key member of our People Services department, you will be responsible for providing a customer-focused Pay and Benefits reconciliation service to the Group, ensuring adherence to all regulatory and statutory requirements.

Key Responsibilities
  • Deliver monthly analysis and reconciliation of pay, benefits, and control accounts, ensuring accuracy and completeness in line with required standards and timescales.
  • Provide specialist technical expertise throughout the payroll and benefits lifecycle, liaising with third parties (HMRC and Regulators) regarding submissions, payments, deductions, tax treatment, and statutory changes.
  • Carry out pension activities for contractual and auto-enrolment services across the Group pensions schemes, ensuring accuracy and compliance with regulations at all times.
  • Perform accurate data calculations and analysis of payrolls for the Group and its subsidiaries, including statutory and occupational payments, deductions, and reconciliation of movements and validation of variances (gross and net).
  • Perform and complete regulatory returns and reporting, including processing monthly and annual payments and benefits within timescales and quality standards.
  • Coordinate and manage accounting activities, working closely with finance, to ensure costings, GLI accounts, and under and over payments balance, reducing any risk to reporting and levies to the organisation.
  • Provide payroll advice and expertise to colleagues across the Group, dealing with complaints and complex queries through to effective resolution, suggesting and implementing continuous improvement activity to prevent any reoccurrences of omissions and processing.
  • Work closely with third-party suppliers, ensuring end-to-end processes, including governance and controls, are delivering a seamless and compliant service to colleagues.
  • Analysis and production of periodic and ad-hoc management information, communicating and presenting findings, often complex and statistical in nature, in a simple and user-friendly way.
  • Support payroll systems project management activities and regular systems upgrades, providing comprehensive testing where appropriate.
  • Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring your deliverables meet service delivery plans.
  • Increase self-service capability through the provision of regular coaching and guidance on policies, processes, and systems.
  • Maintain all payroll collateral, including procedure and toolkits, ensuring relevance and alignment to the overall People Strategy, compliance frameworks, and business needs.
  • Accurately record all calls and queries to enable ongoing management, reporting, and tracking of queries, including the scanning of documents to employee records.
  • Monitor and maintain the integrity and quality of data input, call recording, case management, and storage of documents, resolving and communicating any data quality improvements to achieve compliance standards.
  • Plan and prioritise work, check own work and that of others as required for completeness and accuracy.
  • Provide accurate and timely payroll data to key stakeholders as required for review at regular performance meetings and to input into decision-making as required.
  • Maintain industry knowledge, keeping abreast of payroll developments and opportunities, including pay and benefits tax changes, to contribute to the planning process and future decision-making.
  • Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group's People Strategy.
  • Contribute to the continuous improvement of People Services processes and procedures.
  • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
  • Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures, and statutory requirements.
  • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
Requirements

We are looking for someone with:

  • Minimum 12 months experience in Payroll.
  • Proven track record of delivering payroll, pensions, and benefit services within a large, complex organisation.
  • Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
  • Results-driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information and insights.
  • CIPP qualified, or equivalent, or willingness to work towards.
  • Comprehensive up-to-date knowledge of HR Policy, payroll, and benefits legislation, regulations, and standards.
  • Strong numeracy skills with experience of accurately calculating pay, contributions, deductions, overtime, bonuses, and allowances.
  • Understanding of the principles of data integrity and data quality.
  • Customer-focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
  • Ability to show initiative and propose solutions to issues identified.
  • Commercially aware and results-focused with the ability to take ownership of tasks.
  • Excellent team player who can work flexibly to meet business requirements.
  • Experience of successfully working with payroll/pension-related systems together with strong MS Office skills.
About Riverside

We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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