Customer Service Team Lead
4 weeks ago
We are seeking a highly skilled Retail Customer Service Manager to join our team at Entain Group. As a key member of our customer service team, you will be responsible for delivering top-notch customer service, driving standards, and building strong relationships with customers.
Key Responsibilities:
- Taking bets on a wide range of sports and events.
- Demonstrating our products & betting terminals to customers.
- Handling customer complaints or concerns with empathy and problem-solving skills.
- Maintaining high shop standards.
- Opening or closing the shop as needed.
Working Patterns:
Our working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a varied weekly rota. As a key holder, you will be responsible for opening and closing the shop.
Benefits:
- A competitive salary of £28,000 - £32,000 per annum.
- Optional overtime opportunities.
- Pension scheme.
- Annual ShareSave.
- Discounts with retailers through Entain Deals.
- Healthcare and wellbeing support.
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