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Customer Support Specialist

2 months ago

Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries and complaints, and working collaboratively with colleagues to achieve our business objectives.

Key Responsibilities
  • Manage customer data and communications in a timely and professional manner
  • Take ownership of customer issues and ensure satisfactory resolutions are achieved
  • Proactively identify customer needs and offer solutions
  • Stay up-to-date with business developments and changes to provide accurate information to customers
  • Work collaboratively with colleagues across different teams and activities
What We Offer

As a Customer Support Representative at Northgate Vehicle Hire, you will enjoy a range of benefits, including:

  • A competitive salary starting from £22,369.35 per annum, with opportunities for increases based on performance
  • 24 days' annual leave, increasing to 26 days with service, plus public holidays and a birthday day off
  • A pension scheme with employer contributions of 5%
  • Financial benefits, including free life assurance, a save-as-you-earn scheme, and an employee referral scheme
  • Wellbeing and lifestyle services, including access to a colleague assistance programme, cycle to work, and eyecare vouchers
  • Motoring benefits, including exclusive employee vehicle-leasing schemes and discounted repairs
  • A free financial wellbeing app, Wagestream, to help you manage your finances
About Us

Northgate Vehicle Hire is the UK's largest supplier of light commercial vehicle rental solutions, with over 60 branches nationwide. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are a dynamic and innovative company, committed to delivering exceptional customer service and supporting our customers when they need us most.