Installation Project Lead

14 hours ago


Cardiff, Cardiff, United Kingdom DESIGNER RECRUITMENT LTD Full time

Designer Recruitment Ltd is seeking an experienced Installation Project Lead to join their team in Wales. As a key member of the Retail division, this role will play a vital part in supporting the growth and success of showrooms and customers in South Wales.

The ideal candidate will be a self-motivated individual with a passion for delivering exceptional customer service and ensuring every project is completed to the highest standard.

Key Skills and Behaviours:

  • Effective Planning and Communication: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
  • Customer Focus: A strong ability to understand, empathise with, and respond to the unique needs of retail customers.
  • Problem-Solving: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
  • Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
  • Proactive and Positive Attitude: Brings a can-do approach, working with a high level of work ethic and dedication.

Responsibilities:

  • End-to-End Installation Management: Take full ownership of each customer's kitchen installation, from the initial survey through to the project's completion, ensuring it is delivered to the highest level of customer satisfaction.
  • Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
  • Collaboration: Work closely with skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
  • Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
  • Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
  • Culture Advocate: Continuously seek ways to improve the customer experience, viewing processes from the client's perspective and making adjustments as necessary.
  • Compliance and Safety: Ensure all installations are compliant with relevant safety and regulatory standards.

Requirements:

  • Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
  • Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
  • CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
  • Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
  • Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
  • Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.

Benefits:

  • A competitive base salary of £38,000 - £40,000 per annum, offering excellent opportunities for career progression.
  • Access to Health and Wellbeing benefits, including an Employee Assistance Programme (EAP).
  • Death in Service/Life Assurance benefit.
  • Incapacity Benefit.
  • Company contractual sick pay.
  • Employee Discount scheme for friends and family.


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