Installation Project Lead
14 hours ago
Designer Recruitment Ltd is seeking an experienced Installation Project Lead to join their team in Wales. As a key member of the Retail division, this role will play a vital part in supporting the growth and success of showrooms and customers in South Wales.
The ideal candidate will be a self-motivated individual with a passion for delivering exceptional customer service and ensuring every project is completed to the highest standard.
Key Skills and Behaviours:
- Effective Planning and Communication: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
- Customer Focus: A strong ability to understand, empathise with, and respond to the unique needs of retail customers.
- Problem-Solving: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
- Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
- Proactive and Positive Attitude: Brings a can-do approach, working with a high level of work ethic and dedication.
Responsibilities:
- End-to-End Installation Management: Take full ownership of each customer's kitchen installation, from the initial survey through to the project's completion, ensuring it is delivered to the highest level of customer satisfaction.
- Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
- Collaboration: Work closely with skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
- Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
- Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
- Culture Advocate: Continuously seek ways to improve the customer experience, viewing processes from the client's perspective and making adjustments as necessary.
- Compliance and Safety: Ensure all installations are compliant with relevant safety and regulatory standards.
Requirements:
- Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
- Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
- CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
- Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
- Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
- Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.
Benefits:
- A competitive base salary of £38,000 - £40,000 per annum, offering excellent opportunities for career progression.
- Access to Health and Wellbeing benefits, including an Employee Assistance Programme (EAP).
- Death in Service/Life Assurance benefit.
- Incapacity Benefit.
- Company contractual sick pay.
- Employee Discount scheme for friends and family.
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