EAP Counsellor Position

4 weeks ago


Edinburgh, Edinburgh, United Kingdom UnitedHealth Group Full time
Role Overview:

EAP Counsellor - Licensed - Edinburgh (Onsite, 8 hours Part-time)

As an EAP Counsellor, you will be part of a caring and supportive team dedicated to improving the emotional wellbeing of our members. You will provide brief solution-focused counselling, working with a model that delivers Emotional Wellbeing Support with a realistic approach. This involves coaching our members to their desired goal.

About the Role:

You will be working in a dynamic environment with a thriving ecosystem of investment and innovation, supporting the healthcare needs of the future. Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward.

Key Responsibilities:

  • Provide virtual assessments and in-the-moment support to a diverse range of clients using a brief solution-focused model.
  • Provide one-off emotional wellbeing calls, referring to internal and external resources.
  • Carry out risk assessments and triage.
  • Complete case notes for all clients in line with clinical policy.
  • Undertake training modules and company-specific E-learning.
  • Keep up-to-date on relevant regulatory and legislative developments.
  • Play a proactive role in weekly and monthly team meetings.
  • Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
  • Problem-solving and the ability to create an internal network are key.
  • Undertake all other tasks and responsibilities as required.

Required Qualifications:


• Full Accreditation to a recognized counselling and/or psychotherapy governing body.


• Minimum of a Bachelor's degree/Level 8 in Counselling or Psychotherapy. Diploma not accepted.


• Experience working in a brief solution-focused counselling model.


• Previous telephone/video counselling experience.


• I.T/Computer literate (MS Word, Excel, Outlook, MS Teams etc.).

Preferred Qualifications:


• Master's degree in counselling and/or psychotherapy.


• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.


• Excellent communication, problem-solving, collaboration, cultural competency, interpersonal, self-care, time management, and organizational skills.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.



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