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Support Professional

2 months ago


Bury St, Suffolk, United Kingdom Sanctuary Group Full time
Project Worker Job Description

Sanctuary Supported Living is seeking a dedicated and compassionate Project Worker to join our Homelessness Service team in Bury St Edmunds. As a Project Worker, you will play a vital role in supporting individuals who have experienced homelessness to achieve their full potential and independence.

Key Responsibilities:
  • Provide person-centered support to customers, empowering them to make informed decisions and take control of their lives.
  • Assess customer needs and develop tailored support plans to promote independence and well-being.
  • Act as a first point of contact for customer queries, providing timely and effective solutions.
  • Build strong relationships with customers, respecting their autonomy and dignity.
  • Liaise with external agencies to enhance customer confidence, health, and wellbeing, and provide opportunities for education and employment.
  • Manage emergency situations with professionalism and compassion.
  • Maintain accurate and high-quality records of customer interactions and progress.
Requirements:
  • Experience working with adults who have experienced homelessness.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work independently and as part of a team, with a strong commitment to customer-centered care.
  • Excellent organizational skills, with a focus on meeting deadlines and targets.
  • NVQ3 in Health and Social Care or willingness to work towards is essential.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive work environment, with a strong focus on customer-centered care.
  • The opportunity to make a real difference in the lives of our customers and contribute to a positive impact on your community.