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Customer Service and Administration Professional

2 months ago

Essex, United Kingdom Morgan Hunt UK Limited Full time

Job Summary:

Morgan Hunt UK Limited is seeking a highly skilled and experienced Customer Service and Administration Professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and administrative support to internal teams and external customers.

Key Responsibilities:

  1. Customer Service: Provide a customer-focused, proactive, comprehensive, and high-quality administration service to internal teams and external customers.
  2. Communication and Liaison: Respond to enquiries made by staff, contractors, and residents of the Association, raising repair requests, managing ongoing repairs, and coordinating follow-up works.
  3. Case Management: Effectively manage the allocated caseload of work, raising concerns and blockages with the line manager as appropriate.
  4. Team Collaboration: Work collaboratively across the Association, coordinating and cross-working with other departments to achieve efficiency and support overall operations.
  5. Performance and Quality: Deliver services that meet key performance targets, operational service plan objectives, legislation, and regulatory requirements, reflecting best practices and delivering excellent customer service at all times.

Requirements:

  1. Communication Skills: Excellent communication skills (both written and verbal).
  2. Organizational Skills: Strong organisational skills, with the ability to plan and manage your own workload effectively.
  3. Customer Care: Experience in delivering excellent customer care.
  4. Problem-Solving: Ability to handle customer complaints and resolve problems efficiently.
  5. Teamwork: A strong team player who can work collaboratively with others.
  6. Health and Safety: Awareness of health and safety considerations.
  7. Technical Skills: Proficiency in ICT applications (e.g., Word including mail merge, Excel, etc.) with excellent keyboard skills.
  8. Education: English & Maths GCSE Grade C or equivalent.