Service Delivery Manager

3 days ago

Crawley, West Sussex, United Kingdom Harwoods Ltd Full time
Job Purpose

The Service Manager is responsible for leading the aftersales team to achieve parts and service volumes and profit objectives.

Key Responsibilities
  • Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
  • Maintain standards of performance of the parts and service teams through effective coaching and performance management.
  • Recruit and select team members in line with organisational requirements.
  • Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
  • Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR's, margin and volume performance) in line with manufacturer and business operating requirements.
  • Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
  • Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
  • Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
  • Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Requirements
  • Possession of a full UK driving licence.
  • Relevant motor industry experience.
  • Excellent numeracy and literacy.
  • Competency in IT.
  • Smart appearance.
About Harwoods Ltd

Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement.

We operate across 6 counties in the South East of England, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN.

We demand the best for our colleagues and our customers and look forward to your application.

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