Retail Store Manager
2 weeks ago
We're an inclusive, dynamic, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
Key Responsibilities- Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
- Create the right culture, role modeling new digital ways of working and leadership behaviors
- Deliver great standards and service by setting clear expectations with direct reports and ensuring they are clear on their part
- Regularly review individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
- Ensure all line management and people activities are delivered in accordance with company process and policy
- Deliver operational excellence to maximize product availability, minimize stock and cash loss across the total store
- Proven ability to lead a high-performing management team to deliver excellent customer service and KPIs across the store
- Substantial understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems
- Ability to successfully embed change for lasting commercial impact and results
- Holds themselves and their teams accountable for delivering objectives and business targets
- Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
- Shows colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are
We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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