Customer Service Representative

1 week ago


Sale, Trafford, United Kingdom beBee Professionals Full time £22,000 - £28,000

At beBee Professionals, we are seeking an experienced and skilled Customer Service Representative to work in Sale, United Kingdom. This role is a fantastic opportunity for individuals who enjoy delivering excellent customer service and resolving queries efficiently.

Job Summary:

The primary responsibility of this position is to provide top-notch customer support by handling incoming calls, emails, and chat queries from clients. As a Client Support Specialist, you will be the first point of contact for customers, providing accurate information regarding products and services, and resolving issues in a timely manner.

Key Responsibilities:

  • Customer Communication: Handle high-volume queries from customers through various channels, including phone calls, emails, and live chats.
  • Product Information: Provide accurate and up-to-date information about our products and services to customers.
  • Issue Resolution: Resolve customer complaints and issues efficiently, escalating them when necessary.
  • Order Processing: Process customer orders accurately and manage account information.
  • Record Keeping: Maintain detailed records of customer interactions and follow-up tasks.

Requirements:

To be successful in this role, you should have previous experience in a customer service environment, excellent communication and problem-solving skills, and the ability to handle high-pressure situations while maintaining attention to detail.

Benefits:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • A pension scheme and healthcare benefits.
  • Opportunities for training and development.
  • A supportive work environment with clear career progression.


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