Customer Operations Manager

2 weeks ago


London, Greater London, United Kingdom Funding Circle Full time
About the Job

As a Customer Operations Manager, you will play a critical role in delivering excellent customer service and supporting the Sales and Operations Channels. You will embody one of our most important selling points: delivering customer value that drives customer satisfaction.

Key Responsibilities:
  • Provide top-notch customer support, answering initial enquiries via email or telephone, and helping borrowers understand what Funding Circle can offer them.
  • Assist with loan applications, updating the Salesforce CRM system, and developing strong working relationships with 3rd party suppliers and FC internal departments.
Requirements:
  • Proven track record of delivering excellent customer service.
  • Ability to work well under pressure, meeting tight deadlines and multiple priorities.
  • Natural problem-solver, able to identify and mitigate risks, issues, or control weaknesses.

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits, including private medical insurance, dental insurance, and access to exclusive discounts.



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