IT Operations Excellence Manager

4 weeks ago

London, Greater London, United Kingdom Financial Ombudsman Services Full time
About the Role

We are seeking an experienced IT Operations Excellence Manager to join our team in London Docklands. As a key member of our operations team, you will be responsible for ensuring that our services stay on track with frontline support from suppliers.

You will develop and maintain solid relationships with suppliers to resolve problems efficiently and effectively. Your team will work within quality bars and service levels when tickets come through. You will agree internal SLAs and communication channels to escalate issues correctly to the supplier.

Key Responsibilities
  • Develop and maintain strong relationships with suppliers to achieve value for money from products and services.
  • Lead, coach, and develop teams in delivering exceptional customer service and technical support.
  • Work with agreed SLAs and build strong relationships with internal and external stakeholders.
  • Be a strong team player who is passionate about helping people get the most out of systems.

We would also like you to have experience in working with Dynamics365 or other SaaS software, selecting and transitioning with Service Integrators and Managed Services, adopting ITIL based working practices, and managing SIAM and supplier management.

Benefits
  • An attractive and competitive salary of £65,000 - £80,000 per annum.
  • 25 days holiday entitlement with the option to buy extra or sell days.
  • Generous pension scheme.
  • A range of employer-provided benefits including private medical insurance, virtual GP, critical illness cover, life assurance cover, and more.
  • Choice of voluntary benefits including technology schemes, cycle-to-work schemes, will-writing services, and employee assistance programs.
  • Extensive opportunities for personal and career development.
  • Fully equipped on-site gym open 24/7 (London office only).
  • Well-being resources including on-site therapists (London office only).
About Us

We are the Financial Ombudsman Service, committed to being an inclusive employer and a great place to work. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

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