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Construction Equipment Parts Advisor
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Trainee Parts Sales Advisor. As a key member of our parts department, you will play a vital role in providing exceptional customer service and supporting the sales team in identifying and locating the correct parts for our customers' equipment.
Key Responsibilities- Customer Service: Assist customers in person and over the phone, helping them identify and locate the correct parts for their equipment. Provide professional, friendly, and efficient service at all times.
- Parts Identification: Learn to accurately identify parts required for construction and agricultural machinery, using parts catalogues, schematics, and computer systems.
- Inventory Management: Support the parts team in managing inventory, including receiving, stocking, and organizing parts. Assist in regular stock checks and inventory audits.
- Sales Support: Assist in the preparation of quotes, processing of orders, and ensuring prompt delivery of parts to customers. Support the sales team by providing parts information and availability.
- Learning and Development: Engage in ongoing training programs, to continuously expand your knowledge of the products and services we offer. Stay updated with the latest industry trends and product developments.
- Team Collaboration: Work closely with other team members to ensure a smooth and efficient operation within the parts department. Contribute to a positive team environment by supporting colleagues and sharing knowledge.
- A positive can-do attitude and a willingness to learn.
- The ability to use your own initiative and work well as part of a team.
- Good verbal and written communication skills.
- Strong attention to detail, with the ability to manage multiple tasks efficiently.
- A basic understanding of construction or agricultural machinery is beneficial.
- Competitive salary reviewed yearly.
- 39-hour basic working week and competitive overtime rates.
- Rota based overtime to cover the opening hours of the business.
- Average holiday pay to reflect overtime worked.
- 30 days annual leave, increasing with length of service up to a total of 35 days.
- The option to buy/sell up to 5 days annual leave per year.
- Parts bonus scheme.
- Health and wellbeing plan - cashback for dentist, opticians, physio and more.
- Employee Assistance Programme - free counselling and legal advice.
- Access to high street discounts and savings through Perks.
- Life assurance of three times your annual salary.
- Employee referral programme.
- JCB and in-house training.
