Electron Microscopy Field Service Engineer

4 weeks ago


Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time
Job Description:

As a Field Service Engineer – Electron Microscopy with Thermo Fisher Scientific, you will be responsible for providing expert technical support to our customers in the UK and Europe. Your primary focus will be on servicing Electron Microscopes, ensuring they are functioning at optimal levels and providing training to customers on their safe and effective use.

Key Responsibilities:

• Perform on-site installation, upgrades, preventive maintenance, and system repairs of Electron Microscopes

• Troubleshoot and resolve hardware and software issues of varying scope and complexity

• Coordinate your work schedule with direct colleagues, service operations, and management to ensure seamless delivery of services

• Provide training to customers on the safe and effective use of Electron Microscopes

• Offer proactive and responsive technical support via phone and email to ensure customer success

• Produce timely and accurate reports of your activities, including service reports and expense reports

Requirements:

• Bachelor's degree in Mechanical or Electronic Engineering or equivalent experience in a high-tech environment

• Excellent analytical and problem-solving skills, with strong hand-eye coordination and manual dexterity

• Excellent communication skills in English, both verbal and written

• Ability to work independently and as part of a team, with a strong service mindset and ability to converse with customers at various academic levels

• Highly organized, self-sufficient, and motivated individual with a clean driving license

What We Offer:

• Opportunity to work with a global leader in serving science, with a fast-paced and dynamic environment

• Chance to make a difference and provide professional service for high-tech equipment

• Professional and personal growth opportunities in an international environment

• Competitive compensation and benefits package

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