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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Parkside Office Professional. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Customer Enquiries: Manage customer enquiries in a timely manner, providing efficient and reliable service.
- Order Management: Manage customer orders from order entry to billing, including sending and following up on quotations and pre-payment documents.
- Ticket Management: Open, update, and manage tickets/cases in our system for each customer enquiry, liaising with other departments as needed.
- Delivery Management: Manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- Support and Communication: Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries, and raising credits and debits as necessary.
- Process Improvement: Identify and implement process improvements to enhance operational effectiveness and profitability.
- PC Skills: Competent on Outlook, Salesforce, Excel, and Word.
- SAP Experience: An advantage.
- Soft Skills: Ability to work on own initiative, think outside the box, work under pressure, prioritize workload, multitask, and coordinate activities across relevant departments.
