Risk Operations Analyst

3 weeks ago


Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time

An exciting opportunity has arisen for an experienced Risk Technical Analyst to join IDEX Consulting, a leading provider of expert risk management solutions. Based in Glasgow, this role offers the chance to work remotely with occasional office visits.

Job Summary:

This is a challenging and rewarding position that requires a high level of expertise in Group Risk benefits. As a Risk Technical Specialist, you will be responsible for providing support and assistance in the acquisition of new business and existing client retention.

Main Responsibilities:

  • Provide exceptional customer service by responding promptly to client enquiries via telephone and email
  • Prepare comprehensive business reports for Group Life, Group Income Protection & Group Critical Illness, including renewal and new business
  • Manage the administration of existing schemes, including Flexible benefit schemes, ensuring accuracy and efficiency
  • Sending out renewal invitations and request for client data
  • Ensure accuracy of client invoices prior to dispatch
  • Verify the accuracy of policy documents prior to dispatch
  • Effectively manage the renewal process, ensuring smooth transition and minimal disruption
  • Prepare and compare client data, identifying areas for improvement
  • Manage the quotation process for market reviews and new business prospects, providing recommendations and guidance
  • Place schemes on risk and ensure smooth inception of new schemes, collaborating with insurers as needed
  • Liaise with insurers to resolve claims and membership issues, ensuring prompt resolution and high levels of customer satisfaction
  • Keep the Consultant team informed of ongoing queries and claims issues, facilitating collaboration and knowledge sharing
  • Provide regular feedback to facilitate quality process improvements, driving excellence and continuous growth
  • Maintain a good working knowledge of Group Risk markets and products, staying up-to-date with industry developments and best practices
  • Use initiative to assist the Consultant team in a proactive manner, driving results and exceeding expectations
  • Adhere to regulatory requirements at all times, prioritizing compliance and integrity
  • Work in accordance with GDPR/Data Protection and TCF principles, maintaining the highest standards of professionalism and ethics

About You:

We are seeking an individual with a strong background in Group Risk benefits, preferably with experience in dealing with Flex schemes and anti-money laundering procedures. A qualified GR1 would be advantageous, but not essential. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for delivering exceptional results.

What We Offer:

IDEX Consulting offers an excellent salary package, including a competitive salary of £45,000 - £55,000 per annum, depending on experience. Additionally, we provide a range of benefits, including access to professional development opportunities, flexible working arrangements, and a supportive team environment.



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