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People Operations Manager
2 months ago
Pure 4 Recruitment Limited is seeking a highly skilled People Operations Manager to join our team. As a key member of our organization, you will be responsible for leading a small team of Legal and Support staff, providing guidance, direction, and support to ensure high performance and productivity levels.
Key Responsibilities- People Management
- Lead, coach, and mentor a team of legal professionals and operational support staff, providing guidance, direction, and support to ensure high performance and productivity levels;
- Set clear objectives/KPIs for the team, regularly review and monitor performance, provide guidance and support to achieve both business and individual objectives;
- Monitor and evaluate performance, provide feedback through regular one-to-ones;
- Support the training and development plans for the team to enhance their competencies;
- Regularly review talent and capability in the team to manage the talent pipeline;
- Ad-hoc support to the higher management team.
- Process Management
- Coordinate and prioritize activities, ensuring tasks are completed accurately within established deadlines and as per firm policies and procedures;
- Manage resources (holidays, absences, out-of-office days, etc.) to minimize business interruption;
- Analyze existing processes and identify opportunities for improvement to enhance efficiency and effectiveness;
- Analyze and interpret data to create and maintain operational efficiency and support management decisions;
- Business reporting, providing business updates;
- Approve payments as part of delegated authority.
- Operations Management
- Allocation, delegation, and monitoring of tasks and activities of the team and managing adherence to deadlines and quality standards;
- Identify and mitigate operational risks, implementing controls and protocols in line with operational processes;
- Management of HR processes for the team (recruitment, induction, training, performance management, etc.);
- Flexibility to support issues that may occur out of hours.
- Proven experience in a leadership role, ideally within a legal firm but not essential;
- Knowledge and understanding of the legal framework;
- Ability to input and interpret data;
- A team player and role model to establish a positive team culture, build strong relationships, promote effective communication, and facilitate collaboration and success;
- Commercially aware and knowledge of setting and delivering business objectives and driving performance;
- Commitment to maintaining confidentiality and high ethical standards.
- Excellent people management skills with experience of recruiting, onboarding, training, and performance management;
- Excellent organization and time management skills and ability to work in a fast-paced environment, handling multiple priorities;
- Analytical mindset with the ability to interpret data and metrics to make informed decisions;
- Proficiency with MS Office suite and experience with relevant operational software tools;
- Effective communication, negotiation, and interpersonal skills with an ability to build strong stakeholder relationships;
- Solution-oriented with the ability to promote and implement prevention strategies;
- High level of accuracy and attention to detail with excellent standards of spelling and grammar.
- A recognized legal qualification preferred but not essential;
- A recognized management qualification preferred but not essential.
