Production Line Specialist
1 day ago
We are seeking a highly skilled Sales Support Engineer to join our Lifecycle Sales Department at SER Limited. As part of this role, you will provide technical assistance to clients with design, quote, and order specification-related challenges. Your primary focus will be on retrofit projects, ensuring seamless execution and maintaining strong relationships with our valued customers.
Role Overview:
The successful candidate will be responsible for troubleshooting technical issues, facilitating project delivery, and acting as a key communication link between customers and our German manufacturing hub. If you have a background in applications engineering, service engineering, or a similar role, preferably within manufacturing, OEM, or automation industries, we encourage you to apply.
Responsibilities:
- Technical Support: Assist clients with technical issues related to designs, quotes, and order specifications.
- Customer Liaison: Act as the main point of contact for customer queries and manage expectations during project delivery.
- Project Management: Oversee the smooth execution of small-scale retrofit projects for existing machine installations.
- Coordination: Communicate effectively with our German manufacturing facility, ensuring project timelines and customer requirements are met.
- Application Expertise: Provide solutions for complex applications, ensuring customer satisfaction with our products and services.
- Problem Solving: Diagnose and resolve issues related to production line installations, upgrades, or retrofits.
Requirements:
- Degree or diploma in Mechanical or Electrical Engineering (or equivalent experience).
- Background in applications engineering, service engineering, or a similar role, preferably within manufacturing, OEM, or automation industries.
- Strong understanding of production machinery, retrofitting, and design principles.
- Excellent interpersonal and problem-solving skills, with the ability to manage client relationships and expectations effectively.
What's on Offer:
- A competitive salary of £48,000 + benefits package, including 7% pension contribution, comprehensive health scheme, performance-based bonus, and 25 days annual leave (plus bank holidays).
- This is an in-house role with minimal travel, offering a fantastic opportunity for an experienced engineer seeking stability and growth.
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