Senior Claims Adjuster
4 weeks ago
We are seeking a highly skilled Senior Claims Adjuster to join our team at The Travelers Indemnity Company. As a Senior Claims Adjuster, you will be responsible for handling complex and large casualty losses, providing expert claim handling in areas of investigation, evaluation, negotiation, and resolution of assigned claims.
Key Responsibilities:
- Manage and handle a diverse portfolio of complex and often large claims arising from designated lines of business.
- Collaborate with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
- Open new claims and set reserves; carry out early appropriate investigations in respect of policy coverage, liability, and quantum.
- Fairly, promptly, and proactively negotiate settlement of claims and communicate promptly on cover.
- Reserve claims accurately in accordance with Company guidelines and best practices, ensure that Company service standards are upheld, and maintain data accuracy.
- Ensure that vendors provide a market-leading, cost-effective service to both insured and the company by continually monitoring their performance, cost, and quality.
- Provide market-leading claim service working closely with the Claim Management team and the broader business to deliver and enhance the claim offering.
- Maintain a close collaborative working relationship with underwriters, actuaries, and risk management, and where appropriate, promote the interests of Travelers by working with other business areas.
- Work as a team member providing such support as required by other members of the team and fully participate in individual and shared project work.
- Attend claim review and other customer service-related meetings with the Insured and Brokers, promoting the values of the department and the company and the market-leading claim services that it provides.
Requirements:
- Thorough technical expertise with a proven track record managing key client accounts, addressing trends and issues affecting their business, and mitigating risks and exposures.
- Intermediate strategic planning.
- Significant experience and sound judgment handling claims within assigned lines of business.
- Minimum of 5 GCSEs (or equivalent) including Maths and English.
Benefits:
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
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