Service Coordination Specialist

2 weeks ago


London, Greater London, United Kingdom Novax Recruitment Ltd Full time
Job Title: Supported Pathways Officer

We are seeking a dedicated and compassionate individual to join our dynamic Resident Services team as a Supported Pathways Officer.

In this role, you will work closely with residents to assist them in securing their next-stage housing, providing tailored resettlement support, and linking them to necessary services.

Your caseload will include approximately 10 clients, and your primary focus will be to help them maintain their current accommodation, develop life skills, and improve their physical and mental wellbeing. With an understanding of Adverse Childhood Experiences and Trauma-Informed Care, you will empower residents to break the cycle of homelessness and achieve stability.

Key Responsibilities:

  1. Provide holistic, client-centered support plans, assessing and addressing the needs of each resident.
  2. Assist residents in developing essential life skills and engaging in meaningful activities, promoting independence and self-sufficiency.
  3. Coordinate with external services such as health agencies, social services, and community organizations to ensure residents receive comprehensive support.
  4. Evaluate and mitigate risks associated with residents' safety, health, and wellbeing.
  5. Advocate for residents by accompanying them to appointments and providing practical support, enhancing their overall quality of life.
  6. Monitor rent and service charge accounts, helping residents manage arrears and maximize income, thereby reducing financial stress.

The ideal candidate will possess strong interpersonal and communication skills, empathy, and a passion for supporting vulnerable individuals. This role offers a rewarding opportunity to make a tangible difference in the lives of those affected by homelessness.



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