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Customer Service and Retail Trainer
2 months ago
We are seeking a highly skilled and experienced Customer Services and Retail Trainer to join our Learning and Development team at Great Western Railway (GWR). As a key member of our team, you will play a pivotal role in delivering high-quality training and development programs that enhance the customer experience and drive business success.
Key Responsibilities- Design and deliver face-to-face and online training programs for customer services and retail teams
- Develop and maintain training materials, resources, and assessments
- Collaborate with stakeholders to identify training needs and develop solutions
- Conduct coaching and mentoring sessions to support team members
- Monitor and evaluate training effectiveness and make recommendations for improvement
- Proven experience in customer services and retail training
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Knowledge of adult learning principles and training methodologies
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Access to the latest training technologies and resources
Great Western Railway (GWR) is a leading transportation company that operates a network of rail services across the UK. We are committed to delivering exceptional customer experiences and driving business success through innovation and excellence.
We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. If you are passionate about customer services and retail training and are looking for a challenging and rewarding role, we encourage you to apply.
