Business Analysis and Service Design Professional
2 weeks ago
About the Role
This exciting opportunity is for a Business Analysis and Service Design Professional to join our team at Robert Walters UK. As a Workforce Consultant, you will benefit from permanent employment with Robert Walters and be deployed on an interim or project basis into our clients' organisations.
As a key member of our client's central team, you will support the creation and mapping of a new service catalogue. Your responsibilities will include drafting an ITIL4-based service catalogue, presenting to senior stakeholders, and assisting finance stakeholders in capturing operational costs.
Responsibilities and Requirements:
- Competently performing assigned tasks with minimal supervision
- Engaging with stakeholders at all levels within the organisation
- Creating an ITIL4-based service catalogue with SMEs and presenting to senior stakeholders
- MAPPING EXERCISE FROM THE NEW CATALOGUE TO EXISTING SERVICES
- Assisting finance stakeholders in capturing operational costs per service
Desirable Skills:
- Minimum of 3 years' experience in a business analyst role in an insurance environment
- Excellent planning, organisation, and communication skills
- Experience with creating ITIL Service Catalogues
- Understanding of CMDBs and financial data
- Experience in holding stakeholder meetings/workshops and extracting necessary information
- Proven experience in data analysis, requirements gathering, and process mapping
- Knowledge of continuous improvement methodologies and practices
Salary: £70,000 + 5% performance-related bonus.
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