Textile Care Specialist

22 hours ago

London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

We are seeking a highly motivated Textile Care Specialist to join our hospitality team at the Mandarin Oriental Hotel Group in Dubai. As a key member of our team, you will be responsible for delivering exceptional textile care services to our guests and colleagues.

About the Role

This role involves ensuring that all garments, uniforms, and linens are cleaned, pressed, and presented according to the highest standards of our hotel. You will be proficient in operating various laundry machinery, managing guest laundry requests, and maintaining the cleanliness and organization of the laundry area.

You will also support inventory management and assist with uniform maintenance and distribution. We offer a competitive salary of AED 4,500 - 5,500 per month, depending on experience.

Key Responsibilities
  1. Collect and Sort Guest Laundry Items: Collect, sort, and inspect guest laundry items for appropriate cleaning and treatment. Ensure all garments are washed, dry-cleaned, and pressed according to care instructions and our hotel's standards.
  2. Manage Uniforms and Linen: Sort, clean, press, and distribute colleague uniforms as per care instructions. Handle uniform repairs and tailoring as needed. Assist in managing the linen exchange process, including sorting, cleaning, and maintaining inventory records for F&B linen and other hotel linens.
  3. Operate Laundry Machinery: Confidently operate various laundry machinery, ensuring all equipment is used according to safety guidelines and maintenance schedules.
  4. Manage Inventory and Guest Requests: Assist during linen and uniform inventory checks. Maintain accurate records and ensure that all items are stored hygienically and in good condition. Respond to guest laundry requests promptly and professionally, ensuring timely delivery of cleaned items to guest rooms.
Requirements
  • Education & Certificates: Senior High School Diploma or equivalent. Vocational Diploma in Textiles, Fabric Care, or Hospitality-related subject is an advantage.
  • Experience: Minimum 1 year of experience working in a luxury hotel environment. A minimum of 1 year of experience in Housekeeping or Laundry in luxury hotels. Experience in the Middle East is an advantage.
  • Technical Skills: Proficient in operating various laundry machinery and handling cleaning chemicals safely.
  • Communication & Language Skills: Effective verbal and written communication skills in English are required. Arabic speaker is an advantage.
  • Behavioral Skills: High level of attention to detail, with the ability to organize and manage multiple tasks effectively. Strong problem-solving skills and the ability to work independently.

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