Clinical Healthcare Navigator

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom HUC Full time
Join Our Team as a Clinical Healthcare Navigator

We are seeking a highly motivated and empathetic individual to join our team as a Clinical Healthcare Navigator. This role is perfect for someone who is passionate about delivering exceptional patient care and wants to make a real difference in people's lives.

In this role, you will be the first point of contact for patients, their relatives, and healthcare professionals managing urgent and non-urgent cases when they call for medical advice. Using the NHS Pathways software, you will assess the patient's condition and ensure they are directed to the most appropriate healthcare professional or service, including advice on how to manage their symptoms at home.

About the Role:
  • Deliver an effective, safe, and competent call-handling service for callers to NHS111, which includes patients, their representatives, and healthcare professionals.
  • Represent the organisation in a professional and courteous manner in accordance with agreed protocols.
  • Prioritise presenting clinical symptoms, supported by decision support software throughout a 24-hour period.
  • Ensure patients are prioritised appropriately and directed to the most appropriate service.
Requirements:
  • Customer Service Experience
  • Lives within a 60-minute commute from our location
  • Right to work in the UK
  • Ability to commit to 6 weeks of full-time training (Monday-Friday, 9am-5pm)
Benefits:
  • NHS Pension Scheme (approx. 20% employer contributions)
  • Travel and expenses opportunities
  • Training and development opportunities
  • Employee perks and discounts through our Heroes hub employee benefit & wellbeing site


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