Apprentice in Sales and Customer Relations
3 days ago
Job Title: Customer Service & Sales Apprentice
">We are seeking an ambitious and driven Sales and Customer Care Apprentice to join our team. As a key member of our sales team, you will be responsible for converting leads into sales and providing exceptional customer service to our clients.
">Key Responsibilities
">- Working alongside experienced negotiators and marketers to drive sales and achieve targets.
- Ensuring all leads are added to the Dynamics CRM system from various channels, including portals, website, social media, inbound phone calls, live chat, WhatsApp, and email.
- Affiliating with databases, emails, WhatsApp, and being the first point of contact for inbound calls, responding to live chat and WhatsApp enquiries.
- Following an initial qualification process to ensure negotiators deal with leads most likely to convert, involving contacting enquiries via phone, email, and WhatsApp.
- Maintaining lead quality to the highest standard and recording necessary information on each lead.
- Providing weekly feedback to marketing on common questions, objections, and pain points.
- Distributing qualified leads fairly to negotiators to take action.
Requirements
">- Good communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Organisation skills.
- Customer care skills.
- Problem-solving skills.
- Presentation skills.
- Administrative skills.
- Analytical skills.
- Logical thinking.
- Team working.
- Creative problem-solving.
- Initiative.
- Non-judgmental attitude.
- Patient demeanor.
About Us
">We are a reputable provider of lettings and property management services, with a strong presence in the city centre. Our team is dedicated to delivering exceptional customer service and achieving operational efficiencies within our core business unit.
">Salary Information
">The estimated salary for this role is around £24,000 - £30,000 per annum, based on industry standards and location.
">Training and Development
">We offer a comprehensive training program, including a Customer Service Specialist Level 3 qualification, to help you develop your skills and advance your career.
">Why Join Us?
">This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional customer service and operational efficiencies. If you are a motivated individual with strong communication skills and a passion for customer relations, we encourage you to apply.
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