Support Engineer

2 weeks ago


Horsham, West Sussex, United Kingdom VINCI Full time
Job Description

Job Title: Support Engineer - ICT Level 3

Job Summary:

VINCI is seeking a highly skilled Support Engineer - ICT Level 3 to join our team. As a key member of our ICT department, you will be responsible for providing escalated contact to end users, analyzing and resolving complex ICT problems, and implementing corrective solutions.

Key Responsibilities:

  • Provide escalated contact to end users, analyzing and resolving complex ICT problems
  • Implement corrective solutions, adhering to structured change control mechanisms
  • Accurately document instances of ICT equipment or component failure, repair, installation, and removal
  • Liaise with third-party support and ICT equipment vendors as necessary
  • Develop help sheets and FAQ lists for end user and IT consumption
  • Perform post-resolution follow-ups to help requests
  • Record, track, and document the service desk request problem-solving process
  • Assist in software and hardware releases and roll-outs, including communication to end users
  • Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs
  • Take ownership of Problem Management, chasing outcomes for Problems, and advising Service Desk of linked tickets
  • Support mobile application lifecycle, including application assessments for testing/validation
  • ITIL Foundation V4
  • Office 365 use and administration
  • Microsoft Azure
  • Microsoft Intune

Requirements:

  • At least 2 years of previous experience in a 2nd line support role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to adapt to changing priorities

About VINCI:

VINCI is a company that values diversity, inclusion, and respect. We believe in bringing in new talent and developing our people to grow in their chosen profession or take an unexpected turn in a new direction. We offer flexible working arrangements to help our employees balance their work and home life.



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