Support Engineer
2 weeks ago
Job Title: Support Engineer - ICT Level 3
Job Summary:
VINCI is seeking a highly skilled Support Engineer - ICT Level 3 to join our team. As a key member of our ICT department, you will be responsible for providing escalated contact to end users, analyzing and resolving complex ICT problems, and implementing corrective solutions.
Key Responsibilities:
- Provide escalated contact to end users, analyzing and resolving complex ICT problems
- Implement corrective solutions, adhering to structured change control mechanisms
- Accurately document instances of ICT equipment or component failure, repair, installation, and removal
- Liaise with third-party support and ICT equipment vendors as necessary
- Develop help sheets and FAQ lists for end user and IT consumption
- Perform post-resolution follow-ups to help requests
- Record, track, and document the service desk request problem-solving process
- Assist in software and hardware releases and roll-outs, including communication to end users
- Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs
- Take ownership of Problem Management, chasing outcomes for Problems, and advising Service Desk of linked tickets
- Support mobile application lifecycle, including application assessments for testing/validation
- ITIL Foundation V4
- Office 365 use and administration
- Microsoft Azure
- Microsoft Intune
Requirements:
- At least 2 years of previous experience in a 2nd line support role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Flexibility to adapt to changing priorities
About VINCI:
VINCI is a company that values diversity, inclusion, and respect. We believe in bringing in new talent and developing our people to grow in their chosen profession or take an unexpected turn in a new direction. We offer flexible working arrangements to help our employees balance their work and home life.
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