Team Leader

1 month ago

London, Greater London, United Kingdom HM Courts and Tribunals Service Full time

Job Summary

We are seeking a highly skilled and experienced Team Leader to join our team at HM Courts and Tribunals Service. As a Team Leader, you will be responsible for managing and planning the workload of a team, providing administrative support and excellent customer service to all stakeholders, judiciary, and management.

Key Responsibilities

  • Lead the implementation of efficient and consistent administrative practices, procedures, and standards.
  • Manage resources, including staff and facilities, to ensure excellent customer service to all stakeholders.
  • Monitor key performance areas, analyzing performance trends and making recommendations for improvement to the Delivery Manager.
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
  • Provide written and verbal advice to queries from staff and HMCTS users.
  • Contribute to the delivery of operational, performance, and service standard targets.
  • Provide statistical data for the management team and judiciary.
  • Deal with any accommodation issues that arise and liaise with estates/facilities and/or contractors as needed.
  • Contribute to the business plan, with a focus on the team's area of work.
  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
  • Ensure Governance and Assurance around the safe and secure receipt, accounting, and transfer of both money and personal data.
  • Alert others, as appropriate, to risks which are not capable of local resolution.
  • Deputise for the Delivery Manager, as necessary.
  • Deal with customers and complaints and address root causes of complaints.
  • Apply Continuous improvement principles, tools, and techniques to working practices to improve efficiency of operations.

Team Leadership

  • Lead a team of staff, ensuring that its members are organized and fully skilled to meet their work objectives.
  • Effectively manage both team and individual performance, addressing any issues as they arise, in line with HR policy.
  • Assign responsibilities for action and monitoring progress against plans.
  • Ensure that performance management and reward & recognition systems are utilized effectively throughout the area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
  • Plan, coordinate, and organize training and development for staff, ensuring that learning & development needs of all staff, including inductees, are identified and met.
  • Identify staff potential and develop in line with business and individual needs.
  • Identify recruitment needs and retention issues, assessing resource requirements against demands.
  • Be responsible for health and safety issues for the team and their immediate working environment.
  • Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale/motivation.
  • Ensure staff are aware of HMCTS strategic objectives and are updated in relation to corporate messages.
  • Role model HMCTS values, and apply policies and procedures (including diversity, attendance, and discipline).
  • All Grade EO staff are expected to perform other management roles in addition to their own role.

Processing and Managing Casework

  • Work with staff to ensure that casework is appropriately managed, providing advice where process deviations have occurred.

Calculations and Analysis

  • Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.

Communicating with the Public, Juries, the Judiciary, Other Court and Tribunal Users, and Representatives of Other Agencies and Organizations

  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary, and user groups.
  • Work with agencies to improve the level of service offered to users.
  • Provide feedback to staff, judiciary, and other stakeholders on performance against targets.
  • Think beyond own area of responsibility, considering wider policy and organizational implications of issues.
  • Attend and contribute at User Group meetings.

Representation

  • Represent the function you have been assigned to at an operational level.

Specialisms

  • Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
  • Provide specific functions as directed by line management in line with the SOP for providing that service.

Accountability

  • Reporting to a Delivery Manager.

Other Duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Person Specification

Please refer to job description.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Communicating and Influencing

Benefits

Alongside your salary of £31,169, HM Courts and Tribunals Service contributes £9,029 towards you being a member of the Civil Service Defined Benefit Pension scheme.Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an employer contribution ofAnnual LeavePublic HolidaysSeason Ticket Advance

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