Theatre Royal Hospitality Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Theatre Royal Full time
Theatre Royal: A Centre of Excellence for Hospitality Management
Job Title: Theatre Royal Hospitality Manager
Salary: £55,000 - £75,000 per annum
We are seeking an experienced and skilled Hospitality Manager to join our team at the iconic Theatre Royal in Newcastle. As a key member of our operational team, you will be responsible for managing the delivery of exceptional customer experiences across our hospitality operations, including theatre bars, café bar, retail, concession partnerships, kiosks, and meetings and events activity.

The successful candidate will have a proven track record of delivering high-quality customer experiences, managing budgets, and leading cross-functional teams. They will be passionate about providing exceptional customer service, committed to ensuring the highest standards of food safety management, and able to maintain up-to-date knowledge of commercial operations sector trends locally and nationally.

Key Responsibilities:
- Manage the delivery of exceptional customer experiences across hospitality operations
- Develop and implement effective strategies to drive customer loyalty and retention
- Collaborate with marketing team to deliver marketing strategy and drive commercial performance
- Ensure highest standards of Food Safety Management are embedded across all commercial operations
- Lead cross-functional teams to deliver high-quality customer experiences

About Us:
Theatre Royal is an independent charity that brings world-class theatre and creative engagement to and for the people of Newcastle and the North East. We are committed to giving everyone the highest quality welcome and service, on-stage and off. Our values include equality, inclusion, diversity, and environmental sustainability.

Benefits:
- Competitive salary range: £55,000 - £75,000 per annum
- 25 days' annual leave plus bank holidays
- 10.3% employer pension contribution
- Critical Illness and Death in Service Cover
- Employee Assistance Programme available to all staff and their household members
- Discounted Travel Scheme - discounted Metro and bus travel
- Discounted Tickets - Access to staff discounted tickets for performances, subject to availability
- NE1 Discount card - Access to city centre discounts and activities
- NGCV Discounts - Theatre Royal staff have access to discounts across 10 Newcastle Gateshead Cultural Venues

Contact Information:
Please submit your application via our website.
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