Endpoint Security Expert

4 days ago


London, Greater London, United Kingdom ZipRecruiter Full time

About the Job

We're seeking a talented Technical Support Engineer (Cloud Focus) to join our team. As a key member of our technical support team, you will provide expert-level support for our customers, helping them to troubleshoot and resolve complex technical issues related to cloud security.

Responsibilities

  • Respond to user-reported issues in adherence to established Service Level Agreements
  • Triage customer-reported issues and respond to them via ticketing system, phone, or remote sessions
  • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
  • Provide timely feedback into the development process on customer-reported product problems
  • Document actions to effectively communicate information internally and to customers
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Requirements

  • Previous experience with Endpoint Security software is required
  • SIEM experience, including:
    • Deep understanding of how SIEMs work
    • Experience in creating custom collections and data parsing
    • Experience in creating complex correlation rules, reports, and dashboards
    • Experience in integration and implementation of SIEMs
  • Experience working with EDR tools
  • Strong communication and customer service skills
  • Basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
  • Experience with Windows OS, MacOS, and Linux-based applications (Installation, troubleshooting, Debugging)
  • 4+ years of experience as a Support Engineer
  • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
  • Excellent written and verbal communication skills
  • Strong customer advocacy skills and experience, ability to work in difficult customer situations
  • Knowledge of Cloud infrastructure a plus
  • Experience in incident response a plus
  • Experience with scripting a plus
  • Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.

Salary Range

The estimated salary range for this role is $150,000 - $200,000 per year, depending on experience.



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