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Customer Service Field Engineer

2 months ago

Coventry, Coventry, United Kingdom Prima Power United Kingdom Full time
Job Summary

We are seeking a highly skilled Field Customer Service Engineer to join our team at Prima Power United Kingdom. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the UK.

Key Responsibilities
  • Diagnose and repair complex technical issues on-site, ensuring minimal downtime for our clients.
  • Install new machinery and provide comprehensive training to clients on its operation and maintenance.
  • Perform routine maintenance and repairs on existing equipment, ensuring optimal performance and efficiency.
  • Develop and maintain strong relationships with clients, providing exceptional customer service and support.
  • Collaborate with internal teams to resolve technical issues and improve overall service delivery.
Requirements
  • Three to five years of experience in a similar role, with a strong background in electrical measurement and inspection techniques.
  • Proficiency in reading schematics, using test equipment, and reading software coding to diagnose problems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Field Customer Service Engineer looking for a new challenge, we encourage you to apply.