Assistant Manager

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Hollywood Bowl Group Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Hollywood Bowl Group. As a key member of our management team, you will be responsible for ensuring the smooth operation of our centre, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Lead and motivate a team of staff to deliver exceptional customer service and achieve sales targets
  • Manage the day-to-day operations of the centre, including staff scheduling, inventory management, and customer complaints
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with the General Manager to achieve business objectives and financial targets
  • Ensure compliance with company policies and procedures, including health and safety and data protection
Requirements
  • Proven experience in a management role, preferably in the leisure, hospitality, or retail industry
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team
  • Strong problem-solving and analytical skills, with the ability to make informed decisions
  • Ability to work flexibly, including evenings and weekends
  • Passion for delivering exceptional customer service and driving business growth
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, operating 74 centres across the UK and 12 centres in Canada. We are committed to creating a fun and welcoming environment for our customers, and we are seeking like-minded individuals to join our team.

We offer a competitive salary and benefits package, including a 40-hour contract, additional pay for extra shifts, and a range of employee benefits. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.


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